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Order Status

  1. How can I change my address or phone number in the order?

If you wish to change your address or phone number, you can do it through \Account\ Address Section till the order is shipped. You cannot change the address once the order is shipped. https://jhakaasman.com/account/edit-address/

2. How do I check the current status of my order?

You can review the status of your orders and other related tracking information by visiting the Orders section. You can instantly see the status of specific order and all your past orders. Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status. If you have placed the user as a guest, you can sign up/sign in using the email through which you have placed the order. You can track the order through the steps mentioned above. If your order has been shipped and you are still not able to know the order status through the tracking link, wait for 12 to15 hours. In certain cases, the courier partner takes up to 12 to 15 hours to activate the tracking link. Kindly check after the mentioned time frame.

3. Why is my order not showing?

You can track all your orders from the ‘Order’ option in the menu. If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes.

4. What do I do in cases of failed delivery?

In case of a failed delivery, please follow the steps below to provide any missed details or raise a specific concern with the courier partner:- Go to the ‘Orders’ section on the app or website. Check if your order is viewable. If the order doesn’t show up, you can submit a ticket or connect with us via social media or email.

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